Privacy Policy

1. Who we are and what this policy covers

KOP, formerly known as Kwiks, provides recruitment and talent management services. This policy covers our website, recruitment platform, KOP Connect, KOP Interviewer, KOP Tech Interviewer and KOP coach. It applies to visitors, business contacts, recruiters, talent advisors, candidates and coaching users. The information processed depends on the service you use and the recruiting organisation’s settings.

KOP is responsible for the purposes and means of processing for its own website enquiries, account administration and direct services. When an employer or recruitment organisation uses KOP to process candidate data on its behalf, that organisation determines the recruitment purposes and KOP processes the data under its instructions. Its privacy notice also applies. You may contact that organisation about its recruitment process or contact us for help identifying the appropriate contact.

2. Information we collect

Depending on your relationship with KOP, we process the following categories:

• Contact and account details: name, email, phone number, organisation, role, account identifiers, authentication and access information, and language preferences.
• Website enquiries and newsletters: your selected service, message, booking details, email subscription, language, subscription source and consent date.
• Candidate profiles: CVs and attachments, professional profile links, education, experience, skills, languages, location, job preferences, availability, notice period, and current or expected compensation where provided. Profiles may include updated versions of this information.
• Recruitment activity: job requirements, applications, referrals, shortlists, pipeline status, appointments, recruiter notes, feedback, messages and shared documents.
• Interview and coaching data: responses, audio and video where the session uses them, recordings where enabled, transcripts, summaries, scores, reports and practice feedback. Technical assessments also process submitted code, code execution and test results, hints, timing and integrity events.
• Business administration: subscription plans, usage or credits, billing details, invoices and payment transaction references or status.
• Technical and usage data: IP addresses in service logs, browser and device information, requested pages, referring pages, timestamps, blog interactions, session identifiers and operational or security logs.

3. Where information comes from

We receive information from you when you register, upload a CV, apply, message us, book a call or participate in an interview. Employers, recruiters and talent advisors may also upload or refer your profile, import their candidate database or share information through a connected business system. Recruitment services may use professional information made available through referrals or professional sources.

We also generate transcripts, assessments and usage records when you use the services. If your profile was supplied by someone else, you can ask us or the recruiting organisation about its source and intended use. Please provide relevant professional information and avoid including sensitive personal details or confidential information about other people unless necessary and authorised.

4. Why we use information and the applicable grounds

We use information to respond to enquiries, provide accounts and subscriptions, organise recruitment, match profiles to opportunities, conduct and evaluate interviews, deliver coaching, schedule meetings, exchange messages and provide support. We also use relevant technical information to diagnose problems, improve service operation, prevent misuse and protect accounts.

The grounds for processing depend on the activity and applicable law: providing a requested service or taking pre-contractual steps; meeting legal obligations such as accounting; consent where required, including newsletter subscriptions; and, where permitted, legitimate interests in managing business relationships, securing services and improving their operation, balanced against your rights. For employer-managed recruitment, the recruiting organisation determines and explains its own applicable grounds.

Required fields or session permissions enable the corresponding service; without them we may be unable to respond, create an account or conduct an assessment. You can decline optional marketing and request that it stop by contacting us. Withdrawing consent does not affect processing already lawfully carried out.

5. AI interviews, assessments and human review

KOP uses AI to extract and structure CV information, compare profiles with role requirements, generate interview questions, conduct conversations, transcribe responses and produce scores, summaries, recommendations and coaching feedback. Relevant CV content, job context, responses, transcripts and code may be processed by AI and speech service providers to deliver these features.

Assessments draw on the information supplied and the criteria for the role or exercise. Technical assessments can combine code test results with analysis of problem solving and communication, including hints used. These outputs can influence shortlisting and recruiter review. They are estimates and may be incomplete, inaccurate or biased; they should be considered alongside other evidence by the recruiting organisation.

Technical interviews may record events such as leaving full-screen mode or pasting into the code editor. Depending on the assessment rules, accumulated violations can automatically end a session and be included in the recruiter’s report. A terminated session or AI score is not itself a hiring decision. Contact the recruiting organisation or KOP to explain technical difficulties, challenge an assessment or request human review.

Coaching supports practice and improvement. Where KOP coach offers visibility to recruiters or sharing of results with the recruitment ecosystem, that sharing is optional and depends on your choice. Check the session information before enabling your microphone or camera; contact the organiser before starting if you have questions about recording or need an alternative.

6. Who receives information

Relevant information is available to authorised KOP personnel and to the employers, recruiters or talent advisors involved in the service or recruitment process. Customer administrators manage access within their organisation. Candidate profiles, interview reports and recruitment status may also be made available through integrations enabled for that organisation.

Service providers support hosting, databases, file storage, authentication, AI processing, live communications, email, scheduling and payments. Depending on the service, these include Supabase for website records, AWS S3 for files or recordings, OpenAI for AI and speech processing, LiveKit for live sessions, Brevo for email, Calendly for scheduling and Meta/WhatsApp for WhatsApp communications. Payment services depend on the payment method offered. Each provider receives the information needed for the feature it supports; not every provider is used in every session.

When you communicate through WhatsApp, book through Calendly or use another external service, that provider may also process information under its own privacy policy. Information may be disclosed where legally required, to resolve disputes or protect rights, or as necessary in a business reorganisation, subject to applicable protections.

7. Cookies, analytics and advertising technology

The website uses a language preference cookie (NEXT_LOCALE). Authenticated areas also use session or authentication storage. Website analytics record page paths, referring pages and browser information, and blog engagement records include views, likes or shares.

The website integrates the LinkedIn Insight Tag for advertising measurement and audience insights. It can send visit and device information to LinkedIn and use cookies or similar identifiers. Embedded scheduling services may also receive technical information when opened. You can manage cookies and third-party tracking through your browser and advertising preferences through the relevant provider. Blocking these technologies may affect some features.

8. Where information is processed

KOP operates from Morocco. Hosting, communications and AI providers may process information in other countries, depending on the service and deployment. This policy does not imply that all information remains in Morocco or in any single region.

International transfers are subject to applicable data protection requirements, including Morocco’s Law 09-08 and, where applicable, the GDPR. The required transfer mechanism depends on the destination and circumstances, and may involve an adequacy determination, contractual safeguards or regulatory authorisation. Contact us for information about the destinations and safeguards applicable to your service.

9. How long information is kept

Retention depends on the purpose of the information, the service agreement, the recruiting organisation’s instructions and applicable legal requirements. Relevant criteria include whether your account or recruitment process is active, whether an enquiry or dispute remains open, whether you have requested future opportunities, and whether records must be kept for accounting or legal purposes.

CVs, profile versions, recordings, transcripts and assessment reports can have different retention needs from account records, security logs or invoices. The end of an interview or closure of an account does not necessarily remove every related record immediately. Backup cycles and lawful preservation requirements may affect deletion. Contact us or the recruiting organisation for the retention period applicable to your records or to request deletion.

10. Protecting information

KOP uses authentication, role-based access controls and service access restrictions to limit access to personal information. Please protect your credentials and private interview or document links, and tell us if you suspect unauthorised access. No online service can guarantee absolute security.

11. Your rights and choices

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, and object to certain processing. Depending on the law that applies, you may also request deletion, restriction or a portable copy of your data, withdraw consent, and exercise rights relating to significant decisions based solely on automated processing.

Send your request to the contact below, identifying the service, your account email and the request. We may ask for information needed to verify your identity or locate your records. For processing controlled by an employer or recruiter, we may direct the request to that organisation or assist it in responding. Some requests may be limited by legal obligations or the rights of others; we will explain any applicable limitation.

12. Changes to this policy

We may update this policy when our services or processing practices change. The date above identifies this version. Where required, material changes will be communicated through an appropriate channel and additional consent requested.

13. Contact us

For privacy questions or to exercise your rights, contact KOP: